Terms &
Condition
These Terms & Conditions (“Terms”) govern your access to and use of the Bestow360 website and services. By accessing our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services. This Policy should be read alongside our Privacy Policy (which covers how we handle personal data) and our Cancellation & Refund Policy (which covers cancellation and refund terms).
These Terms are issued by Bestow360 Ltd. (“Bestow360”, “we”, “us”, “our”), a company registered in England and Wales under company number 17109324, with its registered office at 25 Pennyroyal Place, Harwell, Oxfordshire, OX11 6FY. You can contact us at support@bestow360.com.
Bestow360 provides branding, advertising, and creative services, including but not limited to advertising campaigns, brand development, and marketing consultation, and web security, cyber security, and email security services. The specific scope, deliverables, timeline and fees for your engagement will be set out in a separate quotation or agreement, which forms part of your contract with us together with these Terms.
You must provide accurate and complete information when using our services or requesting a quotation.
You agree not to misuse or interfere with the functionality, security, or availability of our website or services.
You are responsible for maintaining the confidentiality of any account details, login credentials, or access we provide you as part of our services.
Where you supply us with content, materials, or access (including for web, cyber or email security services), you confirm you are authorised to provide it and that it does not infringe any third party's rights.
Services are billed as set out in your specific quotation or agreement. Unless otherwise agreed, projects require a deposit (negotiated and agreed upon by both parties in the quotation) payable before work begins, with the remaining balance due on completion of the project or as otherwise set out in your quotation. All fees are in GBP and, where applicable, exclusive of VAT.
If payment is not received by the due date, we may charge interest on the overdue amount at 8% per year above the Bank of England base rate, calculated daily from the due date until payment is received in full (consistent with the Late Payment of Commercial Debts (Interest) Act 1998 for business clients). We may also suspend ongoing work until overdue amounts are paid.
Cancellations and refunds are dealt with separately in our Cancellation & Refund Policy, which forms part of your contract with us.
All content on the Bestow360 website, including logos, images, text, and designs, is our intellectual property and is protected by copyright and trademark laws. You may not reproduce, distribute, or use this content without our prior written permission.
Ownership of the intellectual property rights in the final deliverables we create for you as part of a project (for example, a logo, brand identity, or campaign materials) transfers to you upon our receipt of full payment for that project. Until full payment is received, all intellectual property rights in the deliverables remain with Bestow360, and you may not use, reproduce, or publish them.
We retain any pre-existing tools, templates, processes, and methodologies we use to deliver our services (“background IP”), which are not transferred to you as part of any project.
Unless you tell us in writing that you'd like your project kept confidential, we may showcase completed work (including work where ownership has transferred to you) in our portfolio, case studies, and marketing materials.
Each party agrees to keep confidential any non-public business information disclosed by the other in connection with a project (for example, business plans, unreleased campaigns, or proprietary processes), and not to use or disclose it other than as needed to deliver or receive the services. This obligation does not apply to information that is already public, independently developed, or required to be disclosed by law. This clause does not affect how we handle personal data, which is covered separately in our Privacy Policy.
Either party may terminate an ongoing engagement by giving written notice, or immediately if the other party commits a material breach of these Terms that is not remedied within a reasonable period after being asked to do so. The financial consequences of ending a project early (including any refund or amount payable for work already completed) are set out in our Cancellation & Refund Policy.
Our total liability to you arising out of or in connection with any service, whether in contract, tort (including negligence) or otherwise, is limited to the total fees paid by you for the specific service giving rise to the claim. We are not liable for any indirect or consequential loss, including loss of profits, revenue, business, or goodwill.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law. If you are a consumer, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including your right to services performed with reasonable care and skill.
We are not liable for any delay or failure to perform our obligations where this is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, industrial action, internet or utility failures, or governmental restrictions.
Our collection and use of personal data in connection with our website and services is set out in our Privacy Policy, which forms part of your agreement with us.
If you are an individual acting outside the course of a business (a “consumer”), the following also applies:
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection law.
Where you enter into a contract with us at a distance (for example, online or by phone/email without meeting in person), you generally have the right to cancel within 14 days without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you ask us to begin work during this 14-day period, you may lose the right to cancel once the service is fully performed, and if you cancel part-way through, you may need to pay for the work already carried out, in line with our Cancellation & Refund Policy.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms or our services are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections that apply in your place of residence within the UK.
Entire agreement: These Terms, together with your quotation/agreement, our Privacy Policy, and our Cancellation & Refund Policy, form the entire agreement between us and supersede any prior discussions.
Severability: If any part of these Terms is found unenforceable, the rest will continue to apply.
Assignment: You may not transfer your rights or obligations under these Terms without our written consent. We may transfer our rights and obligations to another organisation, provided this does not reduce your rights.
Notices: Any formal notice under these Terms should be sent to support@bestow360.com or to the postal address in Section 1.
We reserve the right to modify or update these Terms at any time. Changes will be reflected on this page with an updated “last updated” date, and your continued use of our website or services after changes are posted indicates your acceptance of the updated Terms.
If you have any questions about these Terms, please contact us at support@bestow360.com.